A mortgage payoff quote comes from the company currently handling the mortgage or another verified authorized party. A lien release is a separate property-record document. Neither should be requested from an unrelated company just because Franklin appears in its name.
Read the source: CFPB · Mortgage lender and servicer: different roles
Request a dated payoff statement
State the intended payoff date and ask what is included: unpaid principal, accrued interest, fees and any daily interest after the quote expires. Verify delivery instructions independently before wiring funds.
Continue: Old Franklin First Mortgage? How to Find Your Servicer
Confirm the release in the property record
After payoff, retain confirmation and check how the release or satisfaction will be recorded in the county land records. Ask your closing or title professional about the applicable procedure and timing; these vary by jurisdiction.
If the originator has closed
Use servicing-transfer and recorded assignment records to establish the current responsible party. Closure of the originator alone neither proves that the mortgage was paid nor identifies who can release the lien.
Frequently asked questions
Is my online balance a payoff quote?
Not necessarily. A payoff quote is calculated for a specific date and may include items absent from a displayed balance.
Does the old domain issue lien releases?
No. This website does not own or service mortgages.
Sources
Read the original documents and company pages behind this guide.
- CFPB · Mortgage lender and servicer: different roles www.consumerfinance.gov · reviewed October 16, 2026
- CFPB · Mortgage payment and payoff resources www.consumerfinance.gov · reviewed October 16, 2026
