First identify whether your complaint concerns the former Franklin First mortgage lender, a current mortgage servicer, or 1st Franklin Financial. The correct recipient depends on the legal entity and the issue.
Read the source: NYDFS · November 16, 2018 cease-and-desist order (PDF)
Build a clear complaint record
Write a dated sequence of events and the outcome you want: correction of a payment, a payoff statement, a lien document, or an explanation. Keep copies of statements, correspondence and transaction confirmations. Redact account numbers when sharing material publicly.
Continue: Old Franklin First Mortgage? How to Find Your Servicer
Use the correct official channel
For mortgage servicing problems, begin with the verified current servicer and the CFPB’s complaint resources. NYDFS’s enforcement register is a place to research past actions against the old lender; it is not a substitute for a current servicing contact.
Continue: 1st Franklin Financial Complaints: How to Find Help
What this guide can establish
We can point to published documents. We cannot investigate your account, transmit a complaint, promise a remedy or establish that a reviewer’s allegation is true. Seek qualified help if a court deadline or threatened foreclosure is involved.
Continue: Corrections and Company Responses
Frequently asked questions
Should I contact a 1FFC branch about an old Franklin First mortgage?
Not merely because the names resemble each other. Identify the entity and current servicer first.
Sources
Read the original documents and company pages behind this guide.
- NYDFS · November 16, 2018 cease-and-desist order (PDF) www.dfs.ny.gov · reviewed October 16, 2026
- NYDFS · Mortgage enforcement action register www.dfs.ny.gov · reviewed October 16, 2026
- CFPB · Mortgage lender and servicer: different roles www.consumerfinance.gov · reviewed October 16, 2026
- CFPB · Official complaint process www.consumerfinance.gov · reviewed October 16, 2026
